Cruvee - get your social wine on

It's a new day for wine enthusiasts. With the help of social networks, we oenophilic types can meet, greet and chat about our love of the grape with thousands of other like-minded (and paletted) folks. There are myriad ways to get into discussions online about all things related to wine--from social networks like CellarTracker and Cork'd to Tweetups to wine focused blogs, and beyond.

How are wineries dealing with this new onslaught of online discussion? Well... it varies. But overall, the impression I get is that they're a little overwhelmed. In the past, wine reviews were limited to a small, select group of VIPs like Robert Parker and the folks at Wine Spectator. These people perhaps wielded too much power, but at least there were ground rules. You knew when they were going to write their reviews, and there was an agreed upon system of points to rank the best wines. It was a simple, if limited world.

Contrast that with nowadays. Social media has unleashed a total free-for-all. Anyone with a Twitter account and a corkscrew can say anything they like about a bottle of wine. Not only that, but there's a good chance other people will listen and take heed, no matter what the so-called experts say.

Last week, I took a trip up to Napa and met some folks who are working to bridge the gap between this old world industry and the new media landscape. First stop, digital think tank for the wine industry, VinTank. Housed in a sleekly designed office with touches of both old and new, the company represents a fresh perspective on the intersection of wine and technology. I spoke at length on video with the company CEO, Paul Mabray, and will post the interview on our new site as part of the launch (look out for it). Meanwhile, also check out this great interview with Paul on the Vin65 blog.

Paul is a remarkable guy. A boyish 38, he has amassed an immense market knowledge and understanding about the wine industry. In addition to being a sought after advisor for wineries seeking to make the most of the new digital landscape, he's also turning his firm into something of a business incubator. I predict VinTank will do more to bring wine into the 21st century than any other single force in the Napa Valley. One of his investments is in social media monitoring service for the wine industry, Cruvee. I sat down with the two founders of that company, Evan Cover and James Jory and got the lowdown.

Cruvee (rhymes with "groovy") was originally envisioned as a social network for wine enthusiasts.  When he met them, Paul recognized something much more useful in what Evan and James had built. What they had was a giant, living database that could be used to monitor online chatter about wine. The service as it now functions is comparable to Radian6, Meltwater, and other social media monitoring services, but with a big difference: it's completely focused on the wine industry.

As Evan and James explained, a laser focus on one market translates to much better quality results. Anyone who has run a social media program knows about the hours of fruitless searching, endless keyword tweaking and other time-wasting frustrations that often go with getting ramped up. One social media director I spoke to said that he was spending hours every day combing through bad results because the name of his winery had a common meaning in a foreign language.

Cruvee casts a wide net, then delivers a manageable chunk of quality results on a daily basis that reflect real conversations across the open web about specific vintages and wineries.  They estimate that they take 250,000 conversations a day and boil that down to 10,000. "We find the needles in the haystack," said Evan.

The engine they have built can also understand wine lingo. It can tell that when someone is talking about a Cab Franc that they don't mean a taxi in Paris, and that in certain contexts, a post about a Chard isn't going to be a recipe for stir fry vegetables. Above and beyond that, their algorithms are designed to find wine references made in that new language we're all developing known as Twitterese. For example, what if someone tweets something like "Uncorking '08 Twisted Oak Cal Cty Viogner - neutral fr oak, 91 pts."? Chances are, this will be of interest to that winery, even if it sounds like gobblydegook to the average human.

The demo of Cruvee that I got was impressive. It has a clean, readable interface and seems intuitive and user friendly. Below find some screenshots for one of their clients (and one of my favorite Napa wineries) Cornerstone Cellars, below.

Here is the dashboard:

This shows a report on tasting notes from wine social networks. They have a partnership with CellarTracker, and Cruvee also delivers results pulled from over 20,000 online forums.

Here is the screenshot of one of their "campaign manager" pages, which tracks microblog results in near real time:

Evan and James also demonstrated some of the results that Cruvee can get that are on the fringes of wine social networks. For example, they found an obscure post on a forum for audiophiles about which wine the user planned to bring to an outdoor concert. This represents the kind of valuable customer data that takes place on random forums all over the worldwide web.

The price for a yearly subscription to Cruvee is very low (I'll leave it to you to find out just how low.) The reason for this, they said, is that they believe that ultimately the cost of all the social media monitoring services are working their way towards free. And in fact, they offer another service that is completely free to wineries, called OwnIT--or "Your Wine, Your Way" that aims to standardize wine information across the Web and mobile platforms. That might not seem like a big deal to you and me, but for winery owners, there is a huge problem with misinformation. For example, one winery owner told me that someone wrote a scathing review on an online wine forum of one of their offerings because he confusedly thought the bottle he was drinking was supposed to be a dry white, when in actuality it was a sweet dessert wine. For an industry that depends almost entirely on reputation, this service could make the difference.


I look forward to seeing where Cruvee goes next. They shared a few tidbits about their roadmap that sounded very exciting to me. I'd also like to see them (or someone else) build out a few more of these industry-focused monitoring services. There could be a major opportunity to fill in where the more generalized services can't be or get to. In sum, this is a company to watch in an industry that is going places.

Taste and Tweet

While much of the social media world was in Austin crowding in to hear Ev wax philosophic on Twitter last week, a handful of us headed up to the Napa Valley to enjoy sun, wine and general good times. The first annual, or "inaugural" Napa Valley Tweetup" was held this past weekend and included such tasty activities as an evening of heavy sipping at Robert Mondavi Winery and a panel on social media. Driven by Silicon Valley Tweetup founder Gabriel Carrejo of Excite Social Media, the event drew over 100 participants and raised thousands of dollars for charity.

This seems to be the moment for social media and wine. The Facebook fan page for the event continues to drive all kinds of posting. A week down the road, the Twitter hashtags #NapaValleyTweetup and #NVTweetup are going strong. For an analysis of the buzz that was created during the event itself, go to this post on The Cork Board. For a rundown on the whole event, Hello Vino has a lovely post.

I was part of a an intrepid group of die-hards who toured some of the Valley's hidden wineries on the second day of the event. Among our group were such social media-ites as Rich Reader, who had much to say, ask, photograph and video, and photographer Laura Iriarte, known as @lauralovesart on Twitter. Here's a picture I snapped of her before we took off. She and I both made the mistake of thinking that a dress and heels would be the right garb for the event, with no idea that we'd be hiking through muddy vineyards. But she seemed to take it all in stride.

Our tour guide Steven took us to three boutique wineries: Hall, Krupp, and Chappellet, where we guzzled chardonnays and merlots, sauvignon blancs and cabs, learning about harvesting, mulling, mixing, and cooperage. We were quizzed on the five varietals of Bordeaux and lectured on the finer points of soil mineralization. We found out about must and bladders, malolactic fermentation and the benefits of French oak. At Krupp Brothers, we were unloaded from the bus and packed into four-wheel drives so as to climb an impossibly steep, rutted dirt road. Then stood shivering the wind while sipping wine made from rare varietals.

There's a lot of talk about the wine business in general--and Napa Valley in particular--being in trouble. A recent study predicted that in the coming year, as many as ten wineries in the Napa Valley could be sold under distressed circumstances. Yet, this is also a time of immense promise. Many are realizing that the traditional barriers between wineries and end customers are crumbling. Blogs and forums, Facebook and Twitter, the fame of Gary Vaynerchuk, all are conspiring to change the face of this ancient, traditional industry forever.

A handful of folks are leading the charge into social media in Napa. Among the notables are Rick Bakas, social media director of St. Supery Winery (who was at SXSW during the tweetup) and Paul Mabray, cofounder of tweetup sponsor Vintank, a "digital think tank" for the wine industry. Paul was one of the panelists at the event, along with social media heavies Jennifer Leggio and Michael Brito. Coming from a wine ecommerce background, Paul's built an impressive company so far in Vintank. His clients Stag's Leap and Opus One, along with some wine technology plays like social media monitoring service Cruvee and ecommerce solution Vin 65. After the event I reached Paul by phone.

He explained that wine is very much a "long tail" business. It's hard to think of any other product in which there are over 750,000 different labels for customers to choose from (yes, you read that number right). Compare that with the number of wine reviews that come out each year, and you realize how hard it is to get noticed.  Even one blog post that reaches 10 people can serve as word of mouth, he said. In short, this is the place that wine and social media can be blended to create a full-bodied, toothsome creation with plenty of tones and structure.